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| How are the balls packaged ? |
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One pack contains female parts and male parts of a ball of same colour and same diameter. To build a two-coloured ball, you need to order two packs of balls in the same diameter of two different colours that you need to put together afterwards.
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| Is it possible to return the goods? |
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Yes it is. You can return the goods if they are broken or defective. Please, be so kind to let us know and send us a picture by email before returning the goods. In that case, you will have to pay for transport fees. |
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| What is the transportation time for my parcel? |
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1st option with Colissimo International : you can get your parcel within 4 to 8 days depending on the country
2nd option with CHRONOPOST : you receive the goods within 4 to 5 days depending of the destination.
3rd option: you can come to our factory and pick up the goods. To do so, you need to make an appointment before by telephone 00 33 2 38 94 10 80, by fax 00 33 2 38 94 18 82 or by email at contact@ballkit.com
4th option : forwarder (for the heavy parcel). Goods on pallet. Delivery time is depending of the final destination. |
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| What should I know about the payment of VAT if I am a company? |
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- If the delivery is in France , VAT has to be paid and is included in the total amount of your order on-line.
- If the delivery country is one of the European Union's ones, except for France , do not forget to fill in your EU VAT registration number so that VAT will not be charged. |
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| What is the processing and shipment time of an order? |
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For each order made:
- from Monday to Friday before 12am, we process the order the same day: the order is confirmed and prepared in the day (D). The shipment is made the following day (D+1)
- from Monday to Friday after 12am, we process the order the following day (D+1). The shipment is made 2 days after (D+2)
For orders made during the weekend, the process of the order as well as the shipment is made on Monday.
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| Do you deliver abroad? |
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Yes, we do deliver abroad. But, we inform you that customs fees might be requested by the carrier while delivering the good.
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| Is it possible to obtain a sample ? |
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Our balls of 5, 6, 8, 10 and 12 cm in diameter are sold in packs of 10 . Therefore, it is not possible to get only a sample (1 ball) in these diameters. You need to order at least 1 pack of 10 balls. The balls of 14.5, 16, 19.5, 29, 40 cm in diameter are sold individually, so to obtain a sample you only need to order one ball. |
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